The following Terms & Conditions of Rental are here to protect both your interests and those of the owners of Robin's Nest.

 

Bookings

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Bookings from single sex groups are not accepted - in other words we do not allow Stag/Bachelor & Hen/Bachelorette parties or similar due to the high risk of property damage - Golfing Groups are excluded at the vacation home our discretion.

The online Booking Form must be completed and terms accepted (tick box) by the party leader (the client) who must be aged 25 years or over.

To secure a booking, a non-refundable BOOKING DEPOSIT (not SECURITY DEPOSIT - see below) of 25% of total rental cost or a minimum of £200/ $350 is charged, which should be paid direct to us within 5 working days of the date of initial booking confirmation. Failure to pay the deposit within this period (without prior agreement) may result in your booking being cancelled. The balance of the cost must be paid no later than 8 weeks prior to rental start date. If the booking is made within 8 weeks of the rental start date, then full payment must be made at the time of booking. Under special circumstances (by prior agreement with the owner) you may pay over a longer period or payment in instalments. See below about options for methods of payment.

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Security Deposit

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A conditional refundable Security Deposit will be added to the final balance to cover any breakage or damage whilst staying in the vacation home and will be clearly mentioned after you start the booking procedure and submit booking form.

The lead name on the booking form is solely responsible for any damages or breakages that may be caused to the vacation home or its contents. In the event of a Security Deposit being charged, all or part of the security deposit may be retained by the owner to cover excess cleaning costs, replacement or repairs to the property or its contents, excessive utility bills i.e. external doors being left open whilst the air-conditioning is on causing excessive electricity usage and/or freezing/damage of AC unit. Any defects found on arrival must be notified to the Management Company within 24 hours of arrival or you may be held liable.

THE SECURITY DEPOSIT IS REFUNDED WITHIN 28 DAYS (OR SOONER) OF DEPARTURE FROM THE VACATION HOME, SUBJECT TO ANY DAMAGE OR MISSING ITEMS.

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Paying By Credit/Debit Card via Secure Payment Portal

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In addition to offering bank wire transfers and/or check payment we also offer the option of paying by Credit/Debit card through the secure PayPal payment portal provided by our website.

Payment by other means such as by Bank Transfer, Internet Banking or Cheque DO NOT carry a surcharge but may have transaction charges from the banks involved. You will be informed by the owner of the vacation home that you are booking on what alternative payment options are available to you when they contact you after completing and submitting the booking form online.

Cancellation Policy

By Client - Any cancellation by the client must be notified in writing to the owner. The following charges will apply.

• More than 8 weeks - the deposit paid is forfeited

• 70 - 57 days - 40% of rental charge forfeited

• 56 - 43 days - 60% of rental charge forfeited

• 42 - 29 days - 80% of rental charge forfeited

• 28 days or less - 100% of rental forfeited

By Owner - The owner reserves the right to cancel the booking if the balance payable is not received 8 weeks prior to the start of the rental period (or an alternative agreed payment deadline with the owner). If through circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, without interest or further compensation usually by the same payment means as it was paid to the owner. 

In the event of the owner selling their home, you will be notified immediately. In the event that the new owners have purchased the home with bookings in place, we will endeavour to ensure a smooth transition so your booking is unaffected. In the event that the new owners of the home do not wish to rent out the home for vacation purposes, you will be fully refunded all monies paid by the owner, without interest or further compensation usually by the same payment means as it was paid to the owner.

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Common Courtesy

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Communication is the secret to a successful booking - please do not ignore the owners request for payment - if you decide not to proceed with the booking, please let the owner know so they can release the dates and hopefully gain another booking - your booking will have blocked off dates on our calendar preventing us from gaining another booking. 

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Occupancy Levels

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The person who completes the Booking Form certifies that he or she is authorised to agree to the booking conditions on behalf of all persons included on the Booking Form, including those added or substituted at a later date. The client must notify the owner of any such changes immediately they are known as Florida State Law prohibits subletting, sharing or assigning. Therefore, only the persons named on the booking form are allowed to stay in the villa. The Management Company on arrival may verify the persons occupying the villa. As a general rule, the number of occupants must not exceed the following.

• 6 persons in a 3 bedroom vacation home

When you book a vacation home, you are booking the WHOLE HOME - there are no discounts for under occupancy as we cannot rent part of the property to you

Booking of the property infers your agreement with the booking terms and conditions even if the automated email copy of the booking form has not been subsequently received by email due to spam filters etc...

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Amendments

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Alterations/amendments after the booking has been confirmed can be made at the owner’s discretion and you will be informed of any changes made.

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Arrival/Departure

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The vacation home is available after 4:00PM (local time) on the day of arrival and must be vacated by 10:00AM on the day of departure (unless otherwise agreed by the owner). By prior arrangement with the owner, earlier arrival and later departures times may be possible (subject to other bookings in place).

The vacation home rental is only for the dates and times agreed to in the rental contract. Any attempt to enter the property before the agreed upon time is not acceptable and any violation will result in you being charged double the daily rate for each day (or portion of a day) that the property is occupied outside the agreed rental dates and times. Failure to leave the property after the agreed departure time will result in eviction and the Sheriff may be called to assist. Deductions will automatically be made from your security deposit.

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Price Guarantee

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The prices quoted are subject to change. However, the rental price for the vacation home is fully guaranteed once the deposit has been paid and the acknowledgement/receipt has been issued by the owner.

In the situation of a booking being made in a particular currency and the owner rightfully acknowledges the booking in another currency at the current exchange rate at that time (i.e. booking made in GBP and US Owner converts to US Dollars) - the owner may then specify the balance amount (where applicable) payable at a later date in the currency of their choice - the acknowledged amount in the currency specified by the owner stands regardless of subsequent fluctuations in currency exchange rates.

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Website Description

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The website is a guide to the quality and description of the vacation home only and does not form part of any contract. The owner or their Management Company reserve the right to make any modifications deemed necessary. In the event that unintentional errors, mistakes or omissions occur we cannot accept any liability for these details. In the unlikely event that circumstances beyond our control necessitate the cancellation of the arrangements, we will inform you as soon as possible and offer a relative refund.

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Liability

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No liability is accepted by the owner or their Management Company whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the vacation home or pool. This waiver extends to people visiting the vacation home as a guest of the client(s).

The owners or agents will not be liable for loss or delay occasioned by strikes, riots, political unrest, hostilities, war, terrorist activity, industrial disputes, fire, flood, hurricane, tornado, technical/weather, problems with transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owner's or agent's control.

The vacation home is situated in a community, which consists of both residential and vacation homes. The owner or their Management Company cannot be held responsible for any ongoing construction or alterations to existing villas or any noise on or around the community.

IT IS STRONGLY RECOMMENDED THAT CLIENTS TAKE OUT ADEQUATE TRAVEL INSURANCE TO COVER CANCELLATION FEES AND ANY OTHER LOSSES, WHICH MAY OCCUR.

It is the responsibility of the client to ensure that all those travelling in the party have complied fully with all passport and ESTA requirement in place at the time of travel (Children including infants have to have their own passports). Any failure in this respect may result in your travel arrangements being amended and/or curtailed with consequential losses in respect of your villa booking. In such circumstances, no liability attaches itself to the owner.

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Force Majeure

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The owner or their Management Company do not accept any liability whatsoever and no compensation or other payment will be made for loss, damage or injury caused by Force Majeure (e.g. war, strikes, adverse weather, disasters, transportation or other events beyond the owner’s control).

THE CONTRACT OF RENTAL IS STRICTLY BETWEEN WITH THE OWNER OF THE PROPERTY AND THE LEAD NAME ON THE BOOKING FORM - THERE IS NO CONTRACT WITH THE WEBSITE WHICH PURELY SERVES AS AN INTRODUCER

 

Swimming Pool Area

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Use of the swimming pool is at the client’s own risk. Guests are specifically advised not to allow unsupervised children near the pool. No diving is allowed. No glass of any kind is allowed in the pool area. Please only use pool/coloured towels outside.

As per Florida State Law, we provide alarms on the doors accessing the pool area, and safety nets.  It is the responsibility of parents/guardians to ensure that these security measures are in place if children are unsupervised.  We accept no responsibility if the security measures we have provided, are not upheld.

If pool heating is required, this should be requested at the time of booking. An additional charge will be levied at a cost of £130.00/$150.00; and must be paid for when settling the final balance. If not initially requested but subsequently heating is required, the Management Company may levy an additional local daily fee to cover their call-out. The maximum legally permitted temperature owners are allowed to heat the pool water is 86°F (30°C) - please do not request anything higher.

Please be aware that it is not possible to guarantee the temperature of the pool, which is partially dependant on the local weather conditions. If the outside air temperature drops below 55°F (13°C) the owner cannot guarantee that they can maintain the pool temperature at a comfortable temperature

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Pool Equipment

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Tampering with any of the pool equipment and controls is strictly forbidden. Overriding the pool heat controls to heat the pool when it has not been paid for is considered as theft and will be reported immediately to the Sherriff's Department. In addition, failure to comply with the above will result in immediate eviction from the property with full loss of all monies paid and security deposit.

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Use of Utilities

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Normal usage of gas, water, telephone & electricity is included in the rental price. You will be subject to the full costs of any additional charges if utility and/or telephone bills for the period of your stay are in excess of 10% above normal usage. Cable TV is provided and is included in the rental price. Please note that electricity is VERY expensive in Florida with typical monthly bills amounting to more than $250 upwards, so please use electricity wisely.

 

Appliances/Utility Services.

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Just as with your house at home; there may be occasions when an appliance or utility service suffers a breakdown.  We request that in the event of an appliance or utility service not functioning as it should- that you contact our Management agency as soon as possible.  We endeavour to ensure that all appliances are serviced and maintained regularly- but just as at home- we can not predict the occasional breakdown and we will try to ensure that all reasonable attempt is made to minimize your inconvenience and arrange repair or replacement as soon as possible.

 

 

 

Furniture

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No furniture may be moved beyond the rooms in which it is installed without the written authorisation from the owner.

Any damage resulting from the moving of furniture will be charged to you. If the owner's agents have to move furniture back after your departure the owner will charge the cost of this to you, as it entails sending staff specifically to the property to undertake this task. The costs incurred will be deducted from your security deposit.

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Computers & Internet Access

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Very few owners offer a computer as there are legal implications in providing a computer which could be used to download copyrighted, illegal or offensive material. In the USA this is strictly monitored and the owner of the internet connection (i.e. the vacation homeowner) is held legally liable for copyright infringement. In addition, inappropriate adult material could also be downloaded and children from future guests could be exposed to such material.

Therefore, vacation homeowners tend only to offer internet access and leave it to the renters to bring their own Laptop, Tablet Computer or Smart Phone to access the internet – this way the owner can clearly demonstrate to the authorities that the renter is liable for copyright infringement as the receiving equipment of such material was the property of the renter and not that of the property owner.

 

Loss, Damage & Condition of the Property

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The owner's management company will advise the owner of any loss or damage to the villa following your departure. They will also provide a full report on the general condition/cleanliness of the property. Guests are expected to leave the home in a reasonable and tidy condition. The owner will seek full reimbursement from the lead guest for any loss or damage incurring during the duration of their stay. The owner will seek full reimbursement from the lead renter for any additional cleaning costs above the normal as a result of their stay. Any loss, damage or cleaning fees costing in excess of the security deposit amount will be fully reimbursed by the lead guest within one week (7 days) of departure. Guests are required to remove their trash/rubbish from the villa. Failure to comply will result in a minimum charge of $75.

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Smoking Policy

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For the comfort and safety of our guests, smoking is not permitted anywhere in the home. However, guests may smoke in the pool area and surrounding gardens. Resin ashtrays are provided for guests use. 

If guests are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc... We reserve the right to pursue the lead guest for any additional charges as a result of having to relocate future guests whilst the villa is being cleaned and fumigated.

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Insects & Pests

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Insects and pests are inevitably present in Florida's tropical climate. Within reason, this is normal and the owner cannot take action to totally eradicate the problem but only control it.  Our property receives periodic pest control treatment. Only when, in the owner's reasonable opinion, pests in the living accommodation become a serious nuisance will further action be taken. Please contact the management company ASAP if you experience a problem with insects or pests and they will act accordingly. Failure to report a problem immediately cannot be deemed an excuse by the renter to claim compensation.

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Animals & Pets

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Animals and Pets are not permitted in the home. This condition is strictly enforced. Failure to comply will result in you being asked to leave the vacation home without any compensation and the full security deposit will be forfeited to cover the costs of professional cleaning the carpets and furnishings etc...

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Resort Facilities

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We provide a fob to access the communal pool and tennis courts- Please ensure that the fob is replaced on the hook on your departure.  Loss of the fob will result in a $25.00 fine.

Use of resort facilities outside of the rented property are strictly at the renters and renters family/group own personal risk - for your own personal security and safety, you are required to follow all safety notices and restrictions posted around the resort. The owner of the rented property cannot be held legally responsible for any loss or injury sustained whilst on or off the resort.

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Submission of the booking form constitutes acceptance of a contract based on these terms subject to the laws of the UK (for UK/European guests) and the USA (for all other guests) which shall apply to this contract and any other claims.